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This paper provides a case study to propose an effective way to apply service blueprinting to improving operational processes in the education system.
When operational innovation is focused on improving operational processes, innovation leads to providing better value to customers through the reduced cost and improved quality of products and services [1].
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Jason Piatt suggests eight steps to improve operational processes.
The purpose of the study is to suggest solutions to improve operational processes, such as systemic management of educational institutions.
To improve operational processes that provide enhanced service through better implementations, organizations must provide a well-designed set of operational processes [11].
Service blueprinting has been widely used to improve operational processes in service industries because it allows for visualization of the service process [7, 8, 14 16].
Several powerful and adapted methods for Enterprise Modelling and Enterprise Engineering allow to describe, to test by using simulation and/or human expertise and to improve operational processes in a company.
In addition, the use of medical IT systems have several potential benefits for operational innovation as follows: better communicate with colleagues and patients, improved operational processes, and providing timely information to improve patient care [24, 25].
This approach is often used in process improvement project, to redesign processes for the purpose of increasing customer satisfaction by improving operational performances.
Process-level projects aim at improving operational capabilities.
Analysis of care delivery process steps and the application of NQF criteria identified 24 new measure concepts that are potentially useful for improving operational performance in HIV care at the local level.
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