Make those specific improvements, recognizing that improvement is a process.
Replacing heating and cooling systems at the end of their useful life, particularly when combined with home improvements, follows a process of careful planning and consideration by homeowners.
But improvement is a process.
The letter's final section included the following: "Lastly, quality improvement is a process, not an event.
The new management team at the hospital is already delivering improvements for patients – a process we expect to see continue".
Applying this principle to the public sector implies that increasing efficiency requires countless small improvements – a better procurement process here, a small re-organisation there.
As the Allied Signal and Wiremold stories demonstrate, there are significant potential business benefits from adopting a process improvement program, yet despite these apparent benefits, they weren't enough to build process improvement into Allied Signal's or Wiremold's DNA.
Request: Have you experienced a process improvement program that was launched and then dropped?
Brett Champlin, a process improvement manager at Allstate, has recently identified more than 180 versions of capability maturity models.
Establishing a process improvement initiative helps maintain both quality and efficient controls and processes within your organization.
