The presence of both PTs and PQMs during four of six sessions created extensive interaction, enabling them to work together on their quality improvement plans and improving commitment.
This strategy incorporates wide ranging health system improvements, political commitment to improving TB programmes, improved TB laboratory services, free TB drugs for all TB patients, and accurate documentation and monitoring of TB diagnosis and treatment outcomes (WHO 2002).
Frontline ownership for improvement drives commitment.
Significant research has been done to give merit to these claims: Research by the Corporate Leadership Council suggests that every 10percentt improvement in commitment can increase an employee's level of discretionary effort by 6percentt and performance by 2percentt; highly committed employees perform at a 20percentt higher level than non-committed employees.
The development programme consists of: An intake procedure including a talent assessment, collection of 360° feedback at the workplace and an intake meeting that serves to identify goals for improvement and commitment to work on these goals throughout the programme.
6.4.4 Distribution Strategy We believe that through our obsession for improvement, and commitment to a leadership position in our respective markets, we can overcome the traditionally binding constraints of resource base, firm size and narrow conceptualization of our business domain.
The programme was facilitated by two professional coaches. 1 An intake procedure including a talent assessment, collection of 360° feedback at the workplace and an intake meeting that serves to identify goals for improvement and commitment to work on these goals throughout the programme.
However, they also stated that quality improvement activities require commitment from the service.
"Elements" of culture that they examined included team work, employee empowerment, continuous process improvement and leadership commitment.
