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"Until now, UPS has had no initiatives to improve its services because it faced no competitive challenge in the business to consumer market," says Satish Jindel, president of shipping consultancy S.J. Consulting.
Apple has a lot of knowledge regarding its users, which it uses to improve its services and offerings, including names, addresses, locations and purchase histories.
The French-run IT firm was told to improve its services in July after a government audit found an "unacceptable reduction" in the quality of its written reports.
And it argues that AT&T could improve its services simply by investing in its own network, rather than by removing a competitor.
Northamptonshire County Council, also rated inadequate, said it would not be able to improve its services for another two years.
In 2004 and 2005, Biden enlisted major American technology companies in diagnosing the problems of the Austin, Texas-based National Domestic Violence Hotline, and to donate equipment and expertise to it in a successful effort to improve its services.
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The BBC Trust has been poring over its remit and performance, so this chance to take stock of what Radio 2 does well or how it could improve its service is a valuable exercise.
At heart, Ofcom must answer a simple question: would Openreach invest more in broadband infrastructure, and improve its service, if it wasn't owned by BT, its biggest retail customer?
Northwest would not comment directly on the case because the airline is in settlement negotiations, but a spokeswoman said the company was seeking ways to improve its service to what it considers an important customer base.
Uber is beginning to map roads in Asia for the first time as it aims to improve its service in the region.
The low-cost carrier is trying to improve its service after O'Leary acknowledged it was no longer good business to "deliberately piss people off".
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com