Accreditation has been linked to improved client satisfaction in previous related research particularly in terms of addressing user complaints [ 7].
Four studies examined this outcome, with three reporting no significant effects of case management interventions on improving client satisfaction with care services.
7 Process evaluations of integrated HIV and family planning (FP) services indicate that facilities can gain by increasing the provision, uptake and efficiency of services while improving client satisfaction and reducing HIV-related stigma in clinics.
These included staff perceptions of improvements in screening procedures for clients, improved access to and quality of services, reduced number of transfers of care from rural to regional centres, improved client satisfaction with services and the completeness of health information and services received by clients.
Health care provider's politeness toward clients, decreased hospital waiting times, and increased availability of hospital personnel at all times served as composite measure of satisfaction and will help in improving client satisfaction with service provision in the health insurance scheme.
It was proposed that realisation of these opportunities would result in improved client satisfaction, improved client health and well-being, and reductions in the costs of claims management.
Kubicek explained that with the information his startup provides, insurance providers could potentially see bad weather developing and reach out to its clients in advance, offering to send out adjusters to check out damage before clients even call in to make requests, which he says could improve customer satisfaction.
This possible practice of engagement of health personnel with local communities is worth encouraging and supporting as it may improve the delivery of services, thus providing better client satisfaction.
Integrating sexual and reproductive health (SRH) and HIV services has the potential to increase service utilization, improve quality of services and efficient use of resources, and enable health systems to respond to client needs, leading to improved client satisfaction [ 1- 5].
