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The number of mentions of explicit and implicit need are summarised in Table 1 which is followed by an in-depth description of the nature of these needs.
In many of the papers which raise this as an issue, there is an implicit need for outcome measures – or a range of outcome approaches – capable of capturing outcomes across different dimensions and time scales.
In addition, the claimant has an explicit or implicit need for a certain degree of empathy (e.g. someone to listen to his/her worries and frustrations, reassurance, emotional support in talking about disabilities), and possibly needs to be motivated or slowed down with regard to job performance.
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To tap and convert implicit needs of customer (internal as well as external) into innovative products requires lot of creative thinking.
Firstly, conclusions were based on evidence of explicit or implicit needs, and any existing but unreported problems were not represented.
Data were examined for evidence of requests for information (reflecting explicit needs) and reports of past or current problems (implicit needs).
The online conversations were examined for evidence of requests for information by participants (reflecting explicit needs) and for reported past or current difficulties (indicative of implicit needs).
In addition to adding value for the individual patient, this approach might reduce the need for support from the healthcare system, thereby saving its resources for those who prefer face-to-face contact or those with implicit needs.
Considering the major role of problem disclosure as a means of seeking information, investigation of information needs should consider both explicit requests for information and implicit needs as reflected by the problems disclosed.
The relatively modest number of explicitly-expressed needs compared to implicit needs is consistent with findings from other studies of online mutual-help group interactions [ 20, 23] where direct requests for help/information were infrequent compared to disclosure of personal problems in such a way that help is invited.
The present study interpreted reported problems as indicating areas of implicit unmet need.
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