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Literature was reviewed to identify various variables for effective customer involvement in green concept implementation in supply chain.
Open image in new window Figure 2 ISM-based model of variables for effective customer involvement in green concept implementation in supply chain management.
Open image in new window Figure 3 Clusters of variables for effective customer involvement in green concept implementation in supply chain management.
Kumar et al. (2013) used ISM to model variables for effective customer involvement in green concept implementation in supply chain management.
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The architecture is refined and validated with an implementation in the supply chain context.
Based upon the abovesaid variables for effective customer involvement in green concept implementation in the supply chain, a research questionnaire was designed.
By applying these rules, an initial reachability matrix for variables for effective customer involvement in green concept implementation in the supply chain has been obtained (Table 5).
We have identified various variables for effective customer involvement in green concept implementation in the supply chain from the literature review and experts' opinions.
Further, this study provided hierarchy of variables for effective customer involvement in green concept implementation in the supply chain; this hierarchy may help managers/supply chain practitioners in strategic and tactical decisions towards customer involvement in green practices.
Experts from academia and industry were invited to idea engineering workshop, and brainstorming session was conducted where 13 variables relevant to effective customer involvement in green concept implementation in the supply chain were identified.
This study is the result of ongoing research for a European Union 7th Framework Program Project regarding energy converters for very low heads, and aims to analyze optimization of new cost-effective hydraulic turbine designs for possible implementation in water supply systems (WSSs) or in other pressurized water pipe infrastructures, such as irrigation, wastewater, or drainage systems.
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