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"impersonal service" is a perfectly valid phrase in written English.
You can use it to describe a situation in which service is provided to a customer in an impersonal or detached way, without any personalized attention. For example, you could say "I was disappointed by the impersonal service I received at the store today."
Exact(6)
No tears were shed during the impersonal service, in which a plump, waxen-faced priest prayed for the soul of our dear friend and neighbor and did not once mention his art.
In a city where children often attend the same grammar schools their parents did, and where parents and their grown children often live together in two-family houses, merchants had become annoyed at the impersonal service they were receiving at banks owned by the larger out-of-town institutions.
Sending a text to your wife when you leave work, for instance, allows you to attach your name directly to a text to a loved one, rather than from an impersonal service.
There was no such thing as no coverage for pre-existing conditions, there were no horrible waits, and there was no impersonal service.
Gone are the days when most patients tolerated impersonal service from their health-care providers in general.
On one hand, those dissatisfied with orthodox medical treatment (who tend to cite impersonal service, low cost efficiency or general mistrust) turn to alternative medicine[ 1].
Similar(54)
Mr Blinder makes a distinction between personal and impersonal services.
Mr. Meakem thinks that these impersonal services will continue to dominate e-marketplaces.
It bears little resemblance to a supermarket: no air-conditioning, no Muzak, no giant economy sizes, no specials, no impersonal checkout service, no chrome-and-vinyl-décor….
These two dimensions produce a 2 × 2 framework that hypothesizes which technologies and data-applications in smart cities are likely to raise people's privacy concerns, distinguishing between raising hardly any concern (impersonal data, service purpose), to raising controversy (personal data, surveillance purpose).
He founded Glenfiddich House in 1980, bothered by what he saw as impersonal outplacement service.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com