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But the union, the Communications Workers of America, said such cutbacks would hurt customer service, including lengthening repair time for damaged phone lines.
In New York, for example, the Communications Workers of America has presented state regulators and legislators with evidence it says shows that Verizon's cuts to investment and labor have hurt customer service -- encouraging state officials to take a closer look at Verizon's performance.
Last Monday, shares of EchoStar took a hit after Bazinet had downgraded the company to hold from buy, and lowered his price target to $59 from $62, because the sub-prime troubles had hurt customer retention in the third quarter.
He goes on to note that a continuing drop in Dell's stock price could hurt customer perception and employee retention.
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But now consumer groups worry that the laws are being amended in ways that hurt customers.
Peoples denied that its dealings with Enron were wrong or that it hurt customers.
Paul Tolhurst, the Royal Mail operations director, admitted a strike would be "very damaging" to the firm and would hurt customers.
In prepared testimony for a Senate hearing into the trading mess, Mr. Dimon called the losses an "isolated event" that would not hurt customers or taxpayers.
But they said they would now redouble efforts to convince legislators that the provision would hurt customers by undermining the debit card system.
As for LifeLock's take on the issue, its chief executive, Todd Davis, commented in an e-mail message that its fraud alert service never hurt customers' credit scores.
Last week, in the latest salvo, New Jersey utility regulators said that siphoning electricity from the main power grid west of the Hudson could hurt customers in their state.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com