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The fault meant that it was not just HSBC customers who were affected, but also customers of other banks who were expecting payments, such as wages, from HSBC accounts.
#wheresoursalariesgone There has been an issue affecting BACS payments by some HSBC customers today.
The letter, which addressed to HSBC customers and staff, said: "We would like to provide some reassurance and state some of the facts that lie behind the stories.
For NatWest and HSBC customers it is 2.75% of the value of what you're buying, such as a restaurant meal, while at Barclays and Lloyds it is 2.99%.
HSBC customers were locked out of internet banking for several hours on Friday after the company was targeted by online criminals in a denial of service attack.
In evidence to parliament this February, the HRMC chief executive, Lin Homer, told the public accounts committee that HSBC customers had been encouraged to use the amnesty.
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It said in a statement: "There has been a fault in the information used to process some payments from HSBC business customers.
HSBC's customer helpline number is 08457 4084574.
If you have any concerns at all about a call or you feel uncomfortable with giving out your details without verifying the caller's identity, then insist on obtaining the caller's name and number (which will be HSBC's customer helpline 0845 number), and call it back.
With four thousand offices in seventy countries and some forty million customers, HSBC is a sprawling organization.
Existing HSBC fixed-rate customers will be able to borrow up to 90% of the value of their property.
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CEO of Professional Science Editing for Scientists @ prosciediting.com