Strengthening ties in the local area also helps hotels insulate themselves against downturns in business travel.
Personalized service can keep a guest coming back, he said, and that, in turn, helps hotels hold the line on room prices.
Many of these tour operators also require their hotels to sign up to Travelife for Hotels & Accommodations – an international certification scheme that helps hotels and travel businesses manage their waste.
"The scheme, which was developed by Abta, helps hotels improve how they manage their environmental and social impacts, such as reducing their energy or water consumption, and ensuring they support the needs of local people, businesses and culture," she said.
Anything that helps hotels improve their customer service levels is welcome in my book.
Hotel Ninjas Hotel Ninjass is a cloud-based SaaS platform that helps hotels solve big pains they have with current technology.
It also helps hotels manage guest relationships down to the level of each individual, as well as identify key social influencers among their customers and reward them for broadcasting positive messages about their stay on social networks.
"A lot of us risked our lives that day to help hotel guests".
"Business travelers may still be primarily concerned with convenience and efficiency," said Scott Berman, hospitality and leisure analyst at PricewaterhouseCoopers. "But these new initiatives help hotel companies build strong brand identities while keeping their business clientele coming back".
"It's all about getting Bamiyan ready, helping hotel owners improve their facilities, so that when we are ready to receive more tourists it will be the people of Bamiyan who benefit and not outsiders," says Foladi.
