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Use of healthcare resources (including Light-Touch helpline use, COPD-related general practice consultations, accident and emergency (A&E) visits, outpatient appointments and hospital admissions, respiratory drugs) was collected from GP and community team records for the six-month duration of the study and for the corresponding six months of the previous year.
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A helpline used by London's major banks and financial firms received 3,500 calls in June from people with anxiety and depression - a 10percentnt rise on last year.
This was the first study to examine the effect of online interventions on suicide ideation in a helpline using an RCT design.
"This means that they cannot understand information leaflets and correspondence, or access telephone helplines using a textphone," he says.
At randomisation, 818 participants were using additional smoking cessation support: 82 % used medication (NRT, buproprion or varenicline), 4 % used a telephone helpline, 3%% used group or individual counseling, and 12 % used other support.
20 It was routine practice to log telephone contacts between participants and the helpline; for use as a process measure we extracted data on the numbers of successfully completed calls.
Successfully breastfeeding term infants at 10 days was also associated with being given advice to recognise if the infant was receiving enough milk, awareness of the national breastfeeding helpline and using community support groups.
The TELESTOP protocol is an adaptation for Veterans of the evidence-based California Helpline protocol and uses a combination of motivational interviewing and cognitive-behavioral treatment for substance abuse [ 13].
Web-based interventions are now more frequently used in helpline services, and research of their usefulness is emerging in community settings.
How are children – for example, separated children seeking asylum in the UK – supposed to use the helpline?
Of all calls, 79% (7694) required an intervention by phone or in person on the day they called and 43% (4190) of calls were by or for women experiencing violence.Despite previous data that showed women experiencing gender-based violence rarely sought help from formal sources, women in Gujarat did use the helpline for concerns across the spectrum of gender-based violence.
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