The vast majority of the patients were very satisfied, mainly concerning the overall satisfaction and the helpfulness of staff.
Among mothers, more than 95% of mothers were satisfied with the helpfulness of staff and health facility waiting time to be seen by health workers.
Helpfulness of staff and waiting time in the waiting room were rated significantly better by certified CAM patients, whereas reaching the practice by telephone was rated significantly poorer.
Then we addressed the multidimensional aspects of satisfaction (4), asking about patient-centred care (helpfulness of staff, reassurance), access (clarity about when to use the service), communication and information (relevance of questions asked), technical quality (whether the advice worked well in practice) and efficiency (speed with which problem as dealt with).
16 18 For this project, we focused on six questions assessing organisational aspects of the healthcare provided by GPs: helpfulness of staff, getting an appointment to suit the patient, getting through to the practice on the telephone, being able to speak to the doctor on the telephone, waiting time in the waiting room and providing quick services for urgent health problems.
Fewer women allocated to structured care (n=403, 19.5%) rated staff helpfulness as less than very helpful than those allocated to usual care (n=544, 26.4%); odds ratio 0.67, 98.75% confidence interval 0.50 to 0.85.
Coffel [3] identified "courtesy of bus drivers," "courtesy and helpfulness of station staff (waiting area)," and "courtesy of the operator/conductor" as several staff behaviors that could attract more people to use public transit service.
She was looking for more exams and intensive teaching, and, after attending a few open days, chose Middlesex University because of the helpfulness of the staff.
Despite the helpfulness of YouTube staff, getting fully baked into the platform was a "long and arduous process", according wireWAX, involving technical compliance, massaging of code and changes to the user experience.
