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Aspects of care that respondents most frequently ranked as excellent were staff attention to dialysis vascular access (54% (52%to5656%)); caring of nurses (53% (51%to5555%)); staff responsiveness to pain or discomfort (51%49%to53o 53%)); caring, helpfulness and sensitivity of dialysis staff (50%48%to52% 52%)); and ease of reaching dialysis staff by telephone (48%46%to50o 50%)).
The five items that respondents rated most frequently as excellent were 'attention of staff to cleanliness of the dialysis vascular access site' (54% ranked as excellent), 'caring and helpfulness of nurses' (53%), 'response of staff to pain or discomfort' (51%), 'caring, helpfulness and sensitivity of dialysis staff' (50%) and 'ease of reaching staff by telephone' (48%; figure 1).
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"Students enthusiastically attest to the helpfulness and exceptional promptness of support from their tutors," says the college's report.
Although she sometimes acted rudely toward those who disagreed with her, she nevertheless gained a reputation for constant helpfulness and patient guidance of new students.
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