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We have illustrated effectiveness of our approach by developing a travel planning and a help desk application.
That made it easier to prioritize responses without having to dig through a CRM or help desk application.
CloudSync's product line includes a device management console, a remote help desk application, access control, and a CloudLocate GPS-based location application, which gives IT managers a real-time view of all the mobile devices in a fleet including their location.
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That sounded more like a feature than a business to me — after all, help desk applications like Zendesk and GetSatisfaction already have knowledge management systems for handling FAQs.
Khanna says some customers use TrackVia to build completely custom apps, but others use it to build commodity apps like CRM or help desk applications.
A free peer-to-peer app called CrossLoop lets you do just that, acting like one of those pricey, help-desk applications used by corporate IT departments.
Freshdesk, which competes with Zendesk, offers a simple, online help desk and support ticketing application that supports customers through email, phone, Facebook and Twitter.
Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk / support ticketing application that gives companies a simple way to manage incoming support requests from end customers.
Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk and support ticketing application that gives companies a simple way to manage incoming support requests from end customers.
Similar to the leader in the space, Zendesk, the India-based startup aims to bring customer service to the cloud by offering a simple, online help desk and support ticketing application.
SpiceWorks' software is an IT Desktop suite, consisting of a Network Inventory, Help Desk, Reporting, Monitoring and Troubleshooting applications.
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