The committee calls for a "yellow card" approach whereby claimants who breach rules for trivial or unintended infringements receive "pre-sanction written warnings" rather than having payments stopped.
"Ask for a lower rate in exchange for having payments automatically deducted from your checking and/or because you have a history of paying on time," she suggests.
Complaints received from borrowers include difficulty in getting accurate information from servicers about how much is owed, confusion over fees, delays in having payments credited and difficulty in getting help when borrowers run into financial trouble.
Difficulties in having payments properly applied to a loan balance are among the most common complaints the Consumer Financial Protection Bureau receives about student loans, according to the bureau's second annual report on the topic.
Mr. Morris concealed his involvement, the documents said, by having payments funneled through half a dozen limited liability companies he created, and through Searle & Company, a Connecticut investment firm that he worked for while he was advising the comptroller.
Staff must sign the agreements to receive redundancy pay, and breaching the confidentiality clauses could leave them liable to having payments reclaimed "as a debt", meaning they could include interest and any legal fees incurred.
