"The single feature that made tolerable my vision of D-Day," Paul announces, "was having Happy Halloran lead me into the jaws of death".
Azcona says staff will continue to earn commission from selling extra insurance but was clear that they will also be judged and rewarded for having happy customers.
AstraZeneca, which runs various programmes to increase the wellbeing of its workforce, reckons it saves £210,000 ($380,000) annually in lower insurance premiums.The advantages of having happy and productive workers are likely to push other companies the same way.
She managed, without literally specifying, to predicate everything she said on a version of the ideal relationship which was a joke to him: one man and one woman having happy sex together forever.
And many in the industry believe that having happy customers has almost nothing to do with fancy Web sites and everything to do with getting the goods to the customers.
My career as a psychologist and a writer has been built on my belief that parenting is less about having "happy" children indefinitely tethered to us and more about preparing them to be independent, to be competent and enthusiastic about moving into meaningful adult lives.
