Exact(10)
Consider how Barry Sternlicht, CEO of Westin Hotels and Resorts, improved his guests' experiences.
Our journey continued to the office of Yoshiharu Hoshino, MPS '86, CEO of Hoshino Resorts, where he stressed the importance of making a guest feel wonderful and how this can be accomplished in many ways, but also that particularly the design of a hotel has a huge influence on guests' experiences at a property.
However, several boutique hotels in California are enhancing their guests' experiences through art.
Welcome to today's hotels, driven by the Internet-of-things technology, allowing it to personalize guests' experiences.
In these environments, novel forms of entertainment, such as location-based VR, can be rolled out to provide guests experiences never before possible.
A major hotel chain, attempting to better assess guests' experiences in real time, attached a microphone to a Raspberry Pi and hooked it up to the front desk.
Similar(50)
"We are very sorry for any discomfort our guests experienced during the delay".
A regular shuttle bus into Marrakech ensures guests experience the best of both worlds.
Guests experience little of farm life beyond a view of livestock on the undulating landscape.
Most employees live in dormitory accommodation in the park: we're here to help guests experience the park the way Mother Nature intended.
At scale, how do you consistently manage your guests' experience?
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