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Discover LudwigThe phrase "ground staff" is correct and usable in written English.
It is used to refer to the personnel in charge of customer service, security, and other duties in an airline, train station, or other travel-related facility. For example, "The ground staff worked hard to make sure travelers had a smooth experience at the airport."
Dictionary
ground staff
noun
Staff employed by an airline, or an airport, that work on the ground, as opposed to aircrews.
Exact(60)
"Just the ground staff around.
"The ground staff are very confident.
A moveable feast for the ground staff.
The ground staff are back on clearing the lines.
Even the ground staff know him by name.
12.40pm GMT More ground staff magic David Cotton has a great addition to the ground staff fun.
"And we've been guaranteed that the ground staff will have full access to the square".
And it also represents the security guards and ground staff now preparing for battle with BAA.
The aircrew, the ground staff and their back-up would still be being paid.
Just ask any passenger stuck in one while ground staff spray it with gallons of antifreeze.
With hand-held computers, ground staff can input data directly into the yard's central computer.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com