But they also offer a valuable new perspective by focusing on the tragicomic miscues of the people who were ostensibly meant to "govern" out-of-control managements.
In a report issued July 12, the Federal Trade Commission called for "significant reforms" in the debt collection industry and recommended that states change the murky laws that govern out-of-statute debt.
"We can't govern out of anger," Mr. Obama said.
"We understand their frustration, but we're not going to govern out of anger".
And, he argued, "we cannot afford to govern out of anger or yield to the politics of the moment".
"But I also know that in a time of crisis, we cannot afford to govern out of anger, or yield to the politics of the moment..
At a moment of crisis, he added, "we cannot afford to govern out of anger, or yield to the politics of the moment".
When she became chief executive, she had to learn to govern out of the shadow of Ms. Mulcahy, who she said is her opposite — "she's a sales goddess and I'm an engineer".
A central question for Mr. Obama is whether his cool style — "in a time of crisis, we cannot afford to govern out of anger," he said in his address to Congress last month — will prove effective when the country may be feeling more emotional.
But I also know that in a time of crisis, we cannot afford to govern out of anger or yield to the politics of the moment.
Real leadership does not govern out of fear - fear of losing the next election, fear of what might be used in an ad, fear of being too partisan.
