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Just as important to customers -- and maybe more so -- is getting good technical support from a company once they have bought a product.
Some reported issues were the need for good technical support and the lack of face to face contact when using e-learning.
I feel lucky to be given good technical support both at TU/e and ASML.
Fortunately and unfortunately us tech journos get pretty good technical support.
We acknowledge the good technical support of Ms. Olinda Alegria, Ms. Christine Forgeron and Mr. Stéphane Sosinski in maintaining the mouse colony.
CommCare and ODK Collect both have user-friendly web-interfaces for form development and good technical support.
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Even robot nonusers aware of the good onsite technical support.
We also thank C.W. Smith and C. Gooding for technical support and advice in the experiments involving minigenes, and S. Munoz-Descalzo for help with the dissection of imaginal discs.
For Canada's Ready Bake Foods, for example, the clear division between rural and urban markets could be sustained: rural groceries, where margins were fairly high, needed a full line of products and a good deal of technical support; urban supermarkets, where margins were slim and volume was high, needed predictability and a low-priced, narrow line.
Using local experts for developing the software applications leading to cost reduction, easy maintenance and good availability of technical support.
The following factors have been identified as positively influencing the successful national rollout of HRHIS and TIIS: Using local experts for developing the software applications leading to cost reduction, easy maintenance and good availability of technical support.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com