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Most of the time the Danes are not good at service.
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The 2015 Lexis Nexis Bellweather Report highlighted another perception gap between firms and clients 80% of lawyers responded they're good at client service while only 40% of clients said they received good service from their lawyers.
"Amazon is very good at the service side of things and deliveries.
We're good at customer service, so those jobs will stay human.
Mr Obama "is a good salesman, but not so good at customer service," says the former boss and public official.
I feel that if they sell stuff, maybe they're not so good at the service part.
"Two companies that have never been good at customer service are merging," said David Heim, deputy director for special sections at Consumer Reports, which is published by Consumers Union.
"Make sure you're damn good at customer service and know your subject," he said.
The solution here—other than striving to have them by and large not go wrong is to become extremely good at customer service recovery.
Many companies will tout that they are good at client service, but have they taken the additional step to improve client experience?
When you become good at customer service recovery, your company will experience a wonderful bonus in terms of customer engagement and loyalty.
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Since I tried Ludwig back in 2017, I have been constantly using it in both editing and translation. Ever since, I suggest it to my translators at ProSciEditing.

Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com