Mr. Palmisano sees the globalization of services as the next big shift in the business landscape, and I.B.M. is moving to adapt.
"The debate about outsourcing appears to have moved from an emotional, anecdotal, job-losses plane to a more sober, balanced one about the advantages of globalization of services," said Sunil Mehta, vice president of Nasscom, India's leading software industry trade body.
Also, globalization of services opens up new opportunities for companies to outsource finance activities to service providers worldwide (Hayward, 2002).
The globalization of legal services, increased competition among legal service providers, the economic catastrophe of 2008 and the recession in the legal services market: these systemic events are now blamed on individual actions by law school deans and professors, and cyber-critics, in turn,fault them for having failed to be charitable by demanding higher teaching loads and lower salaries.
But globalization of consumer services faces daunting challenges, both economic and cultural.
The second wave, according to some entrepreneurs, venture capitalists and offshoring veterans, will be the globalization of consumer services.
Nandan M. Nilekani, co-chairman of Infosys, said there is "definitely an opportunity in the globalization of consumer services," and he listed several possibilities, even psychological counseling and religious confessionals.
The findings are important given the increasing globalization of construction services, especially given the international ties between designers, project managers and other professionals.
As Fred Wilson (you know, a Twitter, Foursquare and Zynga investor…) recently said to GigaOm, "If you look at Facebook, Twitter, Google– 75%to80%0% of their users are outside the US, so globalization of Web services at scale is something I'm really interested in…So globalization is probably the number one thing I've been thinking about".
Globalization of health services has been facilitated by advancements in information and communication technology, liberalization of foreign investment, greater international mobility of patients and service providers, and demographic dynamics.
