Getting through to someone at the company was almost impossible, she said; calling the toll-free number it provided meant "being bounced around the Countrywide black hole".
Getting through to someone to discuss it on the telephone can also be difficult and slow, but you may get some success as it could accelerate the case to the top of the pile – especially if the amount claimed is relatively small".
They get through to someone they know and that makes a difference.
The group failed to reach Yeltsin, but it did get through to someone almost as crucial — Yeltsin's daughter Tatyana.
"I got through to someone, not her," said Bob Geldof, when he was trying to book acts for Band Aid 30.
When I finally did get through to someone, via e-mail, he promised to put up notices in the changing rooms, but it never happened.
Eventually, the mother said, she got through to someone on the phone who represented the company that represented the armband that was failing her.
For the group stranded at an airport, there will certainly need to be a focus on getting through to someone out there.
Baffled, I phoned, listened to some awful music on hold, got through to someone and said: "Something has gone wrong here".
Song after song in Wednesday's set -- "You Better You Bet," "Sea and Sand," "Relay," "See Me, Feel Me" -- were about getting through to someone and baring souls.
Dennis M. Kelleher, a former Senate aide who leads Better Markets, a nonprofit that advocates for financial regulation reform, said: "I could spend a lifetime trying to get through to someone like Jake Siewert, and I would not.
