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I was both excited and scared but pulled all-nighters (like 24 hours with no sleep) in order to get my orders fulfilled.
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Wednesday is my delivery day, and I need to get my order in by 2 p.m. Tuesday.
I never had to get impatient as sooner or later their eye would fall on me and I would get my order in.
Despite my frequent patronage, they still manage to get my order wrong more often than not.
"Our number one call has been people saying, 'Did you get my order?'" says Terrell Jones, chief executive of the Fort Worth-based outfit, 70% owned by Sabre, the electronic reservations company spun off by American Airlines parent AMR.
"We may miss chatting with people and saying 'Have a great night,' and, "Wow it's cold out there.'" He adds, "Robots should not be used to replace customer relationships". "Will I get my order or someone else's?" he asks.
So no, I think I'll wait.' So then they rushed to get my order.
I feel like sobbing as I walk up to get my order but control myself, sit back down, and eat my tacos.
"I've got my orders and you've got yours," he says.
They got my order wrong.
A purchase I made at Banana Republic's online store showed up on Slice not long after I got my order confirmation in my e-mail account.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com