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Committee members outlined scepticism over the government's drive to get claimants to file claims online.
Poor practice is rife among some claims management companies, which are falling over each other to get claimants' business.
The chancellor was demanding proof that his planned reforms to the welfare system – to make it easier to get claimants back into jobs – would work, he told a Commons committee.
"An over-zealous drive to get claimants into full-time or better sustainable work without regard for, or full recognition of, the demands of their everyday life would not only jeopardise the relationship but damage the potential for giving people the support they need".
Trying to get claimants back into work in an economic downturn when there simply aren't the same number of jobs available is much harder.
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He thinks that they would be more effective than the state employment service because they could be paid for their success in getting claimants back to work.
Depriving Jobcentre Plus, the state's own unemployment agency, of its monopoly on getting claimants back to work incurred particularly strong bureaucratic resistance.The Tories' partners in government may be squeamish.
The evaluation suggests that where the scheme was successful in getting claimants into work the key factors were investment in tailored support in skills, training and work preparation, together with financial support to prevent rent arrears.
A scandalous picture of suffering, trauma and destitution is painted by a former Work Programme adviser who was tasked with getting claimants off the employment and support allowance (ESA) sickness benefit.
This year a whistleblower tasked with getting claimants out of the ESA sickness benefit told the Guardian that some of her clients were homeless, many had extreme mental health problems – including paranoid schizophrenia, bipolar disorder and autism – and some were "starving" and extremely depressed after having benefits stopped.
However, I have managed to gain access to the secret site and it seems clear that the government has seriously underestimated the challenge of getting claimants to start paying their monthly rent.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com