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We immediately abandoned our serious discussion and spent two hours in concentrated thought about the three supplementary questions I would be allowed; each would last less than a minute and be entirely unrelated to a genuine request for information.
In building empathy with someone there is perhaps no tool more potent than a genuine request for feedback.
Generally speaking, it asks "What's on your mind?" or something similar in the status update entry field, but this was different; this was a genuine request for me to complete a survey as part of a new Facebook Feedback Panel program, and provide meaningful feedback about FB itself, and the experience of being a user.
Then Alex makes a genuine request for Graham's opinion about the birthday party ("what did you think of that", line 04), but as the talk progresses, Alex's subsequent turns suggest that he already knows that Graham did not enjoy it, and he may also know why.
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When questions are not genuine requests for information, they often have the same intonation as statements.
These were genuine requests from the Trusts.
It was a genuine request.
And they will have to accurately price genuine requests.
When producing Annie Nightingale's Request Show in the late 1970s he developed an uncanny ability for spotting the "phoney" cards scribbled by record company employees rather than the genuine requests, and occasionally set his and his presenter's mind at rest by checking listeners' addresses in the phone directory.
Despite the European Parliament's support for the IGWG process, and its request for genuine engagement from the EU, the EU has expressed concerns about the way the IGWG process has been conducted so far, and still seems beset by obstacles that prevent it from engaging in the negotiation process.
A genuine, personal and well-timed request for a review from someone who has developed a strong relationship with the customer is therefore still the single-most effective trigger for acquiring new reviews.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com