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Gate agents won't be disappearing, though.
I sweet-talk gate agents.
"We had scant credibility" with gate agents.
But cutting the number of gate agents has a downside.
Pilots, flight attendants, mechanics, and gate agents manage the hotline.
Rather, gate agents manually insert cardboard numbers on a display board.
On Wednesday, the contract covering United's mechanics, gate agents and ramp workers expired.
Pilots and gate agents often underestimate delays when speaking to passengers.
I'm not a big fan of gate agents, I can tell you that.
Front-line workers — flight attendants and gate agents — usually bear the brunt of problems.
Airlines only assign their best-of-the-best gate agents to their lounges.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com