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It said: "It is important to acknowledge the difference between inappropriate frequent callers and appropriate frequent callers.
Louise Lumby, a GP involved in the scheme, said some frequent callers were genuinely very ill.
South Western ambulance service received 13,231 calls from frequent callers between June and August 2015.
North West ambulance service identified 1,456 frequent callers in 2014-15.
A young Mr. Nieli was one of the most frequent callers.
"They're one of our most frequent callers and we've always had good business with them," Mr. Sherman said.
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And because the FedEx man was a frequent caller, I knew how the deliveries went down.
Jason Scott, a research associate at Newcastle University's Institute of Health and Society, who previously chaired the frequent caller network, is preparing a case for NHS research into the issues.
In his later years he was an active member of the Riverdale YMHA Senior Center and frequent caller (a/k/a Harold from Riverdale) on talk radio.
To the free agents of the baseball world, he is Joe from Harrison, a frequent caller who cares deeply about his Yankees.
For example, a patient with unstable angina, end-stage COPD [chronic obstructive pulmonary disease] or a terminal illness meets the definition of a frequent caller but will have regular contact with us for a genuine acute need.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com