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Cronbach's alphas were calculated to explore the internal consistency of the questions used for quality of communication and receiving health care information.
The cut-off levels for quality of communication and receiving health care information were moved downwards one step, and the cut-off levels for receiving new knowledge and receiving help were moved one step upwards.
Using safety net instruction has shown to be an important factor for quality of communication in telephone advice nursing 51 As suggested by Derkx et al 52 training for telenurses should focus more on patient-centred communication with active listening, active advising and telenurses structuring the call.
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For example, while the three dimensions of quality of communication were identified and further specified in different components, patients also mentioned general communication characteristics that were added as basic conditions for the three quality dimensions.
The channel blurredness, a newly proposed information measure for the quality of communication channels, is used to characterize the effect of communication channel noises on the integrals and henceforth the trade-offs in disturbance attenuation.
Furthermore, it has been found that CHL may be of greater importance for the quality of communication during health care encounters than FHL [ 19, 20].
Another proxy for evaluating the quality of communication should be satisfaction with care.
For example, the quality of communication and physician's engagement are included in questionnaires examining the physician-patient relationship [ 18– 20].
Janssen et al. described in 2011 that for several reasons, the quality of communication about end of life issues with patients with COPD needs to be improved [ 22].
The primary outcomes for all patients are: Quality of communication (QOC) about end-of-life care (QOC) 15 ; Symptoms of anxiety and depression (Hospital Anxiety and Depression Scale (HADS)).
Finally, the ORPHSN algorithm can influence the performance of the whole communication network and the quality of communication for BHSCCS network.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com