The key contribution of this research is its focus on waiting in the context of purchasing fashion goods, which differs from previous research conducted in the service context.
The team used a semi-structured questionnaire that focused on waiting time, level of client satisfaction, what immunizations the child received, providers' communication and behavior toward clients, reasons for bringing the child, the return date for the next vaccination, and understanding of possible adverse events following immunization.
Focusing on administration of waiting lists as opposed to managing the patient's experience may be influencing the observed reduction of satisfaction with healthcare delivery.
Since 2001, the Danish healthcare system has been characterized by a focus on the reduction of waiting lists.
NOlympics, the most vocal coalition opposing the Games, called the decision "a complete miscarriage of anything remotely resembling democracy". The group called for city officials to "do the right thing and take the appropriate steps … without cutting corners". At Monday's news conference, Garcetti and Wasserman focused on the benefits of waiting another four years.
It's not surprising that when we focus on the efficiency aspects of waiting tables, the job seems ripe for automation.
However, few studies have focused on how the atmospherics of waiting areas are associated with outpatient satisfaction.
8 The evidence on the impact of waiting times has focused on high acuity patients.
The relationship of waiting time, the primary focus of this study, on the patient satisfaction ratings was found to be moderated by time spent with the physician.
The findings in our study showed that these periods of waiting were sometimes more in focus than the actual information they were waiting for.
