Once they embrace a flexible, customer-centric business model, we'll see these industries thrive in new and lasting ways.
Aside from faster and more reliable services, road hauliers also offer a flexible, customer tailored, door to-door service.
He believes that his low-priced, flexible customer-relationship-management solution is incompatible with incumbent business models based on integration and customization.
We marketers know there's a lot to be said for wrapping your strategy around an open, flexible customer data model, but there are tradeoffs.
Built natively on Amazon's AWS, Sunshine is an open and flexible customer relationship management (CRM) platform that competes directly with Salesforce.
Bringing together big data and predictive analytics is already enabling financial service providers to make better real-time decisions on loans and other products, with a more flexible, customer-centric user experience.
The second is the smaller company that never had the scale to invest in physical contact center solutions before but is now able to consider less-expensive, more flexible customer service options in the cloud.
Thirdly, this is driving the rise of what Gartner call, "bimodal IT" where there is the increasing use of agile innovative prototyping to and flexible customer and operating model solutions but at the same time there is the existing legacy systems and IT portfolio management that needs to be stable and managed.
The scheme is very flexible - customers can choose their own box contents, or have it pre-selected.
The menus are flexible, and customers can have a starter as a main course if they want it.
