Shane and Wilson spent weeks at each of their clinics and homes, filming patients, protestors, medical staff, and their family and friends.
The EBCD approach is described in detail elsewhere [ 11, 17] but essential components include the use of filmed patient narratives, ethnographic observation and interviews with staff as part of a planned change process.
A Thai television cameraman, allowed inside the hospital on Monday, filmed patients sitting glumly on benches and gunmen in black knit masks talking on mobile telephones.
The programme filmed patients being pinned down and slapped, doused in cold water and repeatedly taunted and teased – despite warnings by whistleblower Terry Bryan, a senior nurse, who had reportedly alerted the home's management and the CQC several times.
The review was ordered after BBC Panorama filmed patients being pinned down, slapped and taunted.
A professional video production crew filmed patients and family members in their homes during scheduled visits.
Tools and techniques employed within the original toolkit when the approach was developed included filming patients and staff, service diagrams showing the patient journey, post-it notes, prototyping and scenario building [ 5].
We also developed patient vignettes by filming interviews with patients who had undergone screening and agreed to discuss their experiences.
At the Cambridge site, he filmed a patient using a spy pen and carried out abuse behind a hospital curtain, just feet away from unsuspecting parents.
On average, and across all HPT films, patients exhibited different eye movement characteristics to controls making, for example, significantly more saccades (P<0.001; 95% confidence interval for mean increase: 9.2 to 22.4%).
