Healthcare professionals tend to practise defensively because of fear of complaints or litigation or of getting into trouble with their employer.
In dimension B, we found that half of the physicians (51%, mean 3.0) worry about complaints being made about them, but few let fear of complaints from the Board of Health Supervision influence their practice (16%, mean 2.1).
They described doctors self-referring in response to concern about their work performance and associated fear of complaints to the Medical Council rather than presenting as having a mental illness.
Job stress with 26 items (α =.92), as reported in this paper, consists of three subscales - emotional stress (10 items, α =.85), social stress, including work-home interface stress and time stress (10 items, α =.83) and fear of litigation which also covers fear of complaints or criticism (6 items, α =.86).
That was the old way, but now we can whinge, in real time, at companies if they're not up to scratch - and firms live in fear of a complaint going viral.
Why not deliberately overextend credit and turn consumers into hooked supplicants who won't complain to their car dealers, insurance agencies or landlords for fear of a complaint lowering scores and ratings?
"Fear of public complaints evens up the balance for us all.
This is not Hollywood assuming that it is perfectly acceptable for American agents to blow stuff up on foreign soil without fear of retribution or complaint, it is a bunch of canny Frenchmen correctly assuming that no one in middle America is going to stay seated long enough to check the final credits.
There are fears of false complaints, but the power to prosecute malicious complaints already exists under law.
