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Citizens Advice is offering face to face help; online and telephone guidance is from the volunteers at the equally excellent Tpas – the Pensions Advisory Service.
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It seems to me that people are increasingly seeking their information directly by word of mouth, talking face to face, helped by a renaissance in activism and public meetings that was first seen during the Scottish independence referendum.
We need face-to-face help for people from qualified professionals".
He expressed concern that advisers seemed reluctant to refer callers on for face-to-face help.
Labour has pledged to give Britain's careers advice service in schools an extra £50m to guarantee face-to-face help from trained advisers.
But he is concerned that advisers seem reluctant to refer callers on for face-to-face help: 'On this snapshot, the advice seems somewhat variable.
Case in point: distressed college students who first communicate with counselors online anonymously are three times more likely to seek face-to-face help, according to a study by the American Foundation for Suicide Prevention.
It has already closed 281 walk-in help centres, removing the option of face-to-face help for 2.5 million people a year and placing further pressure on its telephone services.
HM Revenue and Customs is shutting all of its 281 inquiry centres, which provide face-to-face help on tax, and replacing them with a mobile service which will see advisers making "home visits" and even meeting people in coffee shops.
It is promising "a more specialised phone service for customers whose affairs can be resolved over the telephone, and face-to-face help to those who need it, visiting them at a place convenient to them, saving them both travel and time".
One of Virmani's projects has been to build a network of law firms (now numbering nearly 50) around the country that have committed to become deaf-aware and will be able to help deaf people in their area if face-to-face help is required.
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