She added: "Rail privatisation has become characterised by poor services, cramped trains and extortionate fares.
Labour said there needed to be a "very frank discussion" with rail bosses about why rail services have been "consistently underperforming" while passengers are charged "extortionate" fares.
The RMT general secretary, Mick Cash, said: "This report throws up yet more evidence that two decades of privatisation, fragmentation and underinvestment in Britain's railways have left passengers angry and frustrated as they see the hard cash they spend on extortionate fares drained away in profits to the train operating companies.
Sheffield's Tom Wrigglesworth told us the extraordinary story of his spat with Virgin Trains, which began when he defended an elderly woman against an extortionate penalty fare.
We didn't have to wrestle with our luggage on public transport, pay an extortionate taxi fare to get to the station, or shell out expensive car park fees at the airport.
On his daily patrols, though, he can help people avoid extortionate taxi fares by taking them to hospital in emergencies.
Low-cost flying has transformed millions of lives, and has forced British Airways and the other surviving "legacy" carriers to cut their extortionate European fares to compete.
They could not afford the extortionate taxi fares to Tyre and hoped that if they all crouched together on the ground floor they would be safe.
The silverware could just as easily have gone to the highly favoured sketch group Idiots of Ants, or to Tom Wrigglesworth, whose perfectly formed tale of one man's revolt against extortionate train fares won him many admirers.
Churchill River from the air So we're taking a private SUV taxi for an extortionate price that is, just let's say, $350 more than the air fare for both of us - and the driver, Paul, only has one leg.
