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Haier tracks the transformation of every ME with a "win-win value-added" statement, which captures detailed metrics such as the extent of user involvement in product development, the degree to which Haier's products offer unique customer value, and the percentage of profits derived from ecosystem revenue.
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Descriptive statistics were used to: (1) examine the extent of participation in different types of user involvement activities and (2) determine the total proportion of service users and staff who felt that involvement was having a positive impact.
The different levels of user involvement are described.
The economics of user involvement requires consideration.
A minority of participants highlighted negative aspects of user involvement.
Many benefits of user involvement in research have been reported.
Predictors of user involvement included preference, measurement and training.
Fewer service users had direct experience of user involvement in training.
Both service user and professional respondents generated fewer ideas about the negative impact of user involvement.
This can result in dissatisfactory experiences of user involvement for both users and academics alike.
In their comments on the benefits of user involvement 11 service users mentioned opportunities for social interaction as a positive aspect of user involvement.
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