It has long positioned its official accounts as a mechanism to interact with customers and, from May, it will support Bluetooth-enabled beacons which can extend customer retention and acquisition into the physical world.
ChatID is a product that lets brands extend their customer support chat channels beyond their homepages.
The application of these software bots will extend well beyond customer support tools in 2017 and beyond.
It will provide customer support, extend the credit on the cards and own any balances.
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"The core function of the branch moving forward will be about establishing the relationship with the customer at inception, and extending that relationship through an advisory sales process and excellent customer support systems.
High Counter to Low Counter The core function of the branch moving forward will be about establishing the relationship with the customer at inception, and extending that relationship through an advisory or predictive sales process and excellent customer support systems.
"While we have focused initially on customer support as a strategic first step, the wider vision for Respondly extends much further.
