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Our study agrees with others in finding that "quality of basic facilities" is important to patients in their experience of responsiveness from health care services [ 9, 10, 22, 25, 26].
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The aim of collecting patient-reported experiences of responsiveness is to learn whether care processes are responsive to patients' needs and well-being.
Where patient satisfaction represents a complex mixture of perceived need, individually determined expectations and experience of care, responsiveness evaluates individual's perceptions of the health system against 'legitimate' expectations – referring to standards that can be applied everywhere or 'universally' [ 15].
These caregivers experience a lack of responsiveness on the part of the care receiver.
The IUs' experiences of the responsiveness of health care services within the NHIS were assessed in this study, according to several responsiveness domains.
With a view to furthering the development of PREMs and fostering their use in the oncology sector, our objectives in this study were: 1) to report on patient-reported experience of cancer services responsiveness (CSR), and 2) to identify the patient characteristics and organizational attributes that are potential determinants of a positive patient-reported experience.
The only constants are the freshness of experience, the responsiveness to modern complexities of awareness, and the wariness with which extreme positions are, nevertheless, put forward.
Good practices such as personalization of customer service experience, improving responsiveness, high levels of competency and convenience in getting an issue resolved are vital to retaining a good customer base.
In other situations, where patients experience a smaller change, other measures of responsiveness may be more relevant.
Systems based upon well-organized PHC are better performing in many aspects, namely experience of care (continuity, accessibility, comprehensiveness, responsiveness) [ 42, 44].
We assumed that certain user groups would experience less responsiveness, including: users of public health facilities, the elderly, females, users with lower educational status, low salary income earners, users with longer duration of enrolment, users with fewer visits to providers, and users with referral for secondary or tertiary care after enrolment.
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