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Furthermore, the difference in SERVQUAL means was the result of changes in the performance items, not the expectations items.
The sample size was estimated in order to measure the prevalence (50%) of the 'patient expectations' items (categorical data) with a margin of error less than 5%.
Contrary to expectations, items describing near-psychotic somatization (Items #5, 11, 18, 19 and 24) produced negative coefficients in the regression analysis (albeit only at an uncorrected trend level of significance).
For PACT-Q2, completion was still good though slightly lower, with 2.4% missing data at M3, and 1.5% missing data at M6. Percentages of responses allocated to each of the response choices at Day 1 for the "Expectations" items are represented on Figure 3.
Scores of items A2, A4, A5 and A7 within the "Treatment Expectations" dimension at Day 1 (PACT-Q1), and the "Convenience" and "Anticoagulant Treatment Satisfaction" dimensions at M3 showed significant differences when compared according to the age of the patients: the highest scores of "Treatment Expectations" items were observed for patients under 60 years of age (data not shown).
Similar(55)
Each expectations item was analyzed individually to compare the means between premed and non premed science majors.
Physicians on average rated the two reward items the lowest (Item 1: 3.2; Item 2: 3.4) and the expectation and support items more favorably (Expectations item 1 & 2: 3.4 and 4.2; support items 1 & 2: 3.8 and 4.1).
Two items initially showed misfit to model expectations, Item 8 (I have felt sad or miserable) and Item 5 (I have felt scared or panicky for no very good reason) (see Table 1).
Considering the fulfilment of expectations item by item, both surgeons' and patients' expectations were frequently unmet for cutting toenails (53% of patients and 47% of surgeons had unmet expectations in this domain), putting on shoes (50% and 43%), improving sexual activity (50% and 44%), improving sport and exercises (39% and 42%), and being employed (43% and 40%).
This was the result of removing several items performing below.50 for certain variables (6 expectation items, 5 perception items, and 1 perceived control behavior item).
In expectation items there were baseline statistically significant differences between responders and non-responders.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com