The phrase "expectations and perceptions" is correct and usable in written English.
It refers to the beliefs and interpretations that individuals have about a situation or experience. Example: In order to improve customer satisfaction, the company conducted a survey to gather data on customers' expectations and perceptions of their services.
Second, patients expected high quality services; therefore, the high scores in expectations and perceptions could compensate for the gap between genders.
Both governments and beneficiaries need to change expectations and perceptions of the process leading to an affordable home.
Individual differences in innovativeness may drive consumer expectations and perceptions regarding retail environments, influencing preferences for particular store formats.
The study is done empirically by analysing the difference between expectations and perceptions of the students, vis-̂-vis service quality.
Stakeholders including the users that play a central role have their needs, expectations, and perceptions of a system.
That discourse itself has a detrimental effect on the international system because of its destructive impact on the expectations and perceptions of national leaders.
By designing services to defuse customers' intense negative feelings and influence their expectations and perceptions of quality and value, companies can enhance satisfaction and loyalty.
The manner in which the software was presented claims about the accuracy and quality of the automated scoring and feedback were modestly related to students' expectations and perceptions.
This research explores the extent of service quality in Spanish university science and technology libraries, based on the expectations and perceptions of their users: faculty and researchers.
The results reveal that there are different expectations and perceptions of learning environment labels: distance learning, e-Learning, and online learning.
The purpose of this study is to present a framework to identify consumer's behavior towards green products by measuring the gaps between expectations and perceptions of consumers.
