"The next battlefield is long-term durability," said Joe Ivers, executive director of quality and customer satisfaction at J. D. Power.
Joe Ivers, executive director of quality and customer satisfaction for J. D. Power & Associates, the market research firm, noticed the change.
Risk appetite – the amount and nature of risk an organisation is prepared to take – is a comparatively new concept to the sector, said Jackie Fletcher, executive director of quality and compliance at learning disability and autism support charity Dimensions.
"A decade ago, as Korean manufacturers struggled with a universally poor reputation for vehicle quality," said Joe Ivers, executive director of quality and customer satisfaction at J.D. Power, a research firm, "no one would have predicted they could not only keep the pace, but actually pass domestics and other imports in terms of initial quality".
"New vehicles today are often packed with new technologies," says Joe Ivers, executive director of quality and customer satisfaction research for J.D. Power, "that unfortunately can be complicated and frustrating for the average consumer when their integration is not well executed".
Her father is the chief executive of HyperQuality, a Seattle company that monitors e-mail messages and customer service phone calls for other companies.
Chris Coles, chief executive of HyperQuality, a company that monitors customer service calls, suggested asking for a name early in the conversation, because if it turns ugly and you angrily demand identification, the customer service agent is more likely to hang up or give you false information.
Toyota's executive in charge of quality control, Shinichi Sasaki, however, refused to rule out a Prius recall.
Toyota's executive in charge of quality control, Shinichi Sasaki, said that the "unprecedented" operation would likely have a bigger effect on sales than previous recalls.
The Toyota executive in charge of quality control, Shinichi Sasaki, told reporters in Nagoya on Tuesday that Toyota expected to see sales slow as a result of the recall and suspension of sales.
