Louise Swain is executive director of customer service at Curo Interested in housing?
In a phone interview yesterday, John Tague, United's new executive vice president in charge of customer services, said: "Clearly the company is executing a plan.
After a few bad experiences, Mr. Bove called Wells Fargo investor relations representatives and questioned statements from the bank's executives about the importance of customer service to the company.
"It focuses on empowering our front-line customer service employees to resolve customer concerns at the first point of contact," said Lee A. Macenczak, Delta's executive vice president and chief of customer service.
This latest episode provided him with fresh material for his most recent performance, which was why he was flying on United — to speak to a group of customer service executives on Tuesday (though without his best shoes and "United Breaks Guitars" CDs that were in his still missing suitcase).
RICHARD H. BROWN CHIEF EXECUTIVE, EDS My first boss a manager of customer service at Ohio Bell Telephone was unselfish in his desire to see people achieve.
Unlike many small sellers who have made eBay a home over the last decade, Buy.com is large enough that it can offer free shipping, readily accept returns and provide a toll-free phone number — just the kind of customer service that eBay executives have hoped to bring to the sometimes unruly Internet bazaar.
Thomas M. Siebel, chief executive of Siebel Systems, said sales at his company, a maker of customer service software, would probably not improve for the rest of the year.
Tight control of the inventory of hip jeans, shirts and hats and lots of customer service, says Dennis Nelson, the 59-year-old chief executive.
Free access, America Online executives predicted, will alienate consumers with its trade offs and the lack of customer service and support.
