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Tesla is not the only company to learn the pitfalls of excessive automation.
He argues that customers who interact with human beings are more likely than other callers to volunteer useful information, try out a new product and come away with a strong sense of loyalty -- positive outcomes that are eliminated by excessive automation.
"Yes, excessive automation at Tesla was a mistake," Musk tweeted a couple of days ago.
"Excessive automation at Tesla was a mistake," Musk wrote, responding to a Wall Street Journal reporter's tweet.
Last year Elon Musk, struggling with production delays at his Tesla electric car factory in California, admitted that excessive automation had been a mistake.
Musk points to what he calls excessive automation as part of the issue with producing the Model 3. Humans are underrated, he said.
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"Cognitive underload --insufficient stimunderload --insufficientrom excessive aunderload --insufficientd to reduce worker performance on a range of tastimulation
Excessive reliance on automation technology may be undesirable if the overall goal is to enhance productivity of manufacturing enterprises.
To many people, automation means manufacturing automation.
Comment on automation.
This threat is automation.
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