This study focused on consumers' evaluation of complaint handling without focusing on companies' guidelines for dealing with complaining customers.
Overall, we found support for our model of consumers' evaluation of complaint handling in the health insurance market.
Overall, the proposed conceptual model to investigate consumers' evaluation of complaint handling in the health insurance market is supported by our data.
After the first week, already 81% of the test persons felt an improvement of their complaints, further increasing up to 90.5% after week 2 and 92.9% after weeks 3 and 4. A more detailed view on the results of the evaluation of single complaints (excoriation, burning, stinging and itching, roughness, swelling, and itching) revealed an ongoing decline of all complaints.
The gynecological literature and, increasingly, the emergency medicine literature support the utility of BUS in the evaluation of pelvic complaints in non-pregnant women.
Ultrasound exams were performed by local practitioners for evaluation of various complaints, including pain, fever and organomegaly, and results of these ultrasounds were compared to age and sex-matched HIV-negative patients.
Evaluation of the complaints within the framework of the biopsychosocial approach turned out to be meaningful.
Previously, during evaluation of her complaints in the outpatient department, she was discovered to be HIV (human immunodeficiency virus) infected with a CD4 count of 38 cells/μl.
Ultrasound is useful in some cases, but CT is generally the best method for the evaluation of intestinal complaints [ 37, 40, 46].
