Exact(2)
15 of the 34 studies used WEMWBS in a before and after study design, the majority (12/15) to evaluate a service development, and few studies (3/15) included a control group.
When users evaluate a service they are guided by beliefs about what the service should and should not do (what Williams et al. refer to as the perceived duty of the service) and whether or not the service is at fault if it is unable to do the things that it should do (what Williams et al. refer to as the culpability of the service).
Similar(6)
Given the difficulty of evaluating a service that is practically addressed to the entire web population, we performed a qualitative analysis and a human survey in order to receive some indicative feedback about the user perceived performance of our method.
This work evaluates a service improvement against pre-defined success criteria.
Schippinger [ 31] evaluated a service where a physician did regular and on-call visits intended to provide services otherwise associated with hospitalisation (Additional file 1: Table S10) [ 31].
21 22 Thus, it is imperative to look into the outcomes of care workers when evaluating a service model in order to establish its long-term effectiveness.
When evaluating a service development, it is probably sensible to avoid relying on staff for whom research is not their primary focus, if at all possible.
It was potentially difficult, for example, to work as part of a team evaluating a service when the employment of some of the wider stakeholders was potentially dependent on the continuation of the service.
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Justyna Jupowicz-Kozak
CEO of Professional Science Editing for Scientists @ prosciediting.com