5 However, when seeing the same doctor afterwards, the doctor may assume greater responsibility for the patient in ensuring complaints are followed up and to ensure that symptoms are either explained or resolved.
By not requiring servicers to submit data on serious complaints, there was no way for the company to ensure those complaints were being handled in a way that would satisfy legal requirements, which include helping homeowners avoid foreclosure.
This can help ensure future complaints are handled well.
Guidance is offered regularly to complainants, and there are efficient working arrangements to ensure that complaints are channeled to the most effective procedure for the complainant.
In interviews this week, officials at other military academies said they had relatively few cases of sexual assault, and that they had rigorous systems to ensure that complaints were thoroughly addressed.
She also said the negotiators were working on "a last resort mechanism" to ensure all complaints are resolved "through a binding and enforceable decision".
Lastly, in addition to aid allocation to water projects by donor organisation, donors need to increase the proper follow-up of the project effectiveness, ensure any complaints from the project are timely and promptly addressed and adequate provision for the project host communities to benefit from such projects.
"As you can see, we have a long way to go in developing the processes that require and ensure that complaints made by the public are actually heard by the intended bodies," Brown said. .
Most patients expected the hospital to take corrective measures in response to the complaint and that the management would ensure the complaint was discussed with the employees or the department involved, but most patients reported that no such action was undertaken in the hospital.
"With ambitious targets and a raft of new support for staff we are committed to ensuring all complaints are dealt with as quickly and fairly as possible".
