engaging with customers

USAGE SUMMARY

The phrase "engaging with customers" is correct and usable in written English.
You can use it when discussing interactions or relationships between a business and its clients or consumers. Example: "Our strategy focuses on engaging with customers to better understand their needs and preferences."

✓ Grammatically correct

News & Media

Formal & Business

Academia

Human-verified examples from authoritative sources

Exact Expressions

53 human-written examples

Across product categories, we find companies engaging with customers online and inviting them to customize and order products from a company website.

Massachusetts Institute of Technology

Sigler says the ability to leverage data analytics and machine learning has unlocked never before possible ways to customize the user experience and make more informed decisions around engaging with customers and key business strategies.

Forbes

He says data collection should be "a result of engaging with customers to sell them things".

The Guardian

When we started engaging with customers, we gained traction much more rapidly on the demand side.

Harvard Business Review

I'll try to — I'm very huge on lead by example, so if I'm out there engaging with customers, I expect my staff to engage with customers.

The New York Times

Through use of big data, Opower has given energy utilities a new way of engaging with customers in order to improve energy efficiency.

The Guardian

Human-verified similar examples from authoritative sources

Similar Expressions

7 human-written examples

3. Strong relationships equals sustained engagement - CMO's are always thinking of how they can better engage with customers.

Huffington Post

He uses social media to engage with customers.

The Guardian - Lifestyle

AI firms are changing how brands engage with customers.

The Guardian

"You need the skills to engage with customers," Dr. Karasick said.

The New York Times

It is also reshaping the way larger brands produce and engage with customers.

The Guardian - Opinion

Expert writing Tips

Best practice

When describing strategies, use "engaging with customers" to emphasize active participation and interaction. For example, "Our social media strategy is focused on actively "engaging with customers" rather than passively broadcasting messages."

Common error

Avoid replacing simpler terms like "talking to customers" with "engaging with customers" when the context doesn't require the emphasis on active participation or strategic interaction. Overuse can make your writing sound unnatural.

Linguistic Context

The phrase "engaging with customers" functions primarily as a gerund phrase, often acting as a noun. It describes the act of interaction and relationship-building between a business and its clientele. This aligns with Ludwig's examples, showcasing its usage in various business and marketing contexts.

Expression frequency: Very common

Frequent in

News & Media

43%

Formal & Business

27%

Academia

13%

Less common in

Science

13%

Encyclopedias

0%

Wiki

0%

Ludwig's WRAP-UP

In summary, the phrase "engaging with customers" is a grammatically sound and frequently used gerund phrase that serves to describe active interaction and relationship-building between a business and its customers. As Ludwig AI highlights, it is widely employed across diverse contexts, including news, business, and academic settings, and the phrase is suitable for neutral to professional registers. To enhance writing, focus on using this phrase when emphasizing active and strategic participation, and avoid overuse in contexts where simpler terms would suffice. Given its widespread acceptance and versatility, "engaging with customers" remains a valuable asset for effective communication in various professional domains.

More alternative expressions

Phrases that express similar concepts, ordered by semantic similarity:

customer engagement

Noun form focusing on the overall process or strategy.

interacting with customers

Emphasizes the act of interaction rather than a sustained effort.

connecting with customers

Suggests building a personal relationship.

building customer relationships

Focuses on the relationship aspect over a single engagement.

customer relations

More formal term for managing customer interactions.

customer outreach

Implies making an effort to connect and engage.

client interaction

Suitable when referring to clients specifically, not general customers.

customer communication

Focuses on exchanging information.

cultivating customer loyalty

Implies long-term engagement with customers.

serving customers

Focuses on providing service and meeting customer needs.

FAQs

How to use "engaging with customers" in a sentence?

You can use "engaging with customers" to describe activities like "The company is "engaging with customers" through social media campaigns" or strategies like "Our focus is on "engaging with customers" to build long-term loyalty".

What can I say instead of "engaging with customers"?

You can use alternatives like "interacting with customers", "connecting with customers", or "building customer relationships" depending on the context.

Which is correct, "engaging with customers" or "engage with customers"?

"Engaging with customers" is a gerund phrase often used as a noun, while "engage with customers" is a verb phrase. The choice depends on the grammatical structure of the sentence.

What's the difference between "engaging with customers" and "customer service"?

"Engaging with customers" refers to a broader range of proactive interactions, including marketing and relationship-building. "Customer service" typically focuses on reactive assistance and problem-solving.