"We know you've got to engage the client," Mr. Blachek said.
Where the similarities end, however, is when you start to involve the user in the discussion, or in the case of the now-seemingly countless hip, young, digital think tanks, when you start to engage the client.
For example, the "start time" of an observation may have been the initial registration-related task for a new client (i.e. began a new data form, engaged the client in related conversation).
Calls were audited regularly and monitored to ensure that customer service quality standards were met, that clinical guidelines were followed and for the management programs, that the health professional tried to engage the client in behavior change.
We put to use the conceptual tools of CA to analyze how the staff members engage the clients of the TC in talk about medication-related problems.
The results of a separate qualitative evaluation, not shown here, suggested that some of the four loan officers were more skilled at facilitating the health education sessions than others, demonstrating more knowledge about health topics and a greater ability to engage the clients during the sessions.
Clients commonly threatened abuse or became violent in response to women's refusals for particular sexual acts, often anal sex, condom nonuse, or engaging with the client altogether.
Current smoking was also higher among HACC clients, indicating the potential to engage this client group in targeted smoking prevention programs.
"The problem is that however well intentioned they might be, we still have an infrastructure that dishes out the methadone and is hugely populated by drug workers who don't really know about drugs and are probably just social workers doing secondment to the drugs service who don't really want to be getting too engaged with the clients".
