These include informing and engaging end users, being aware of and having a strategy for handling organizational resistance, creating ownership at all levels and by all groups, getting support and participation from the management and having a proper training program [ 9, 10, 13, 14].
We focus on the way value creation can be enhanced through actively engaging end-users as co-creators of value in public procurement.
Further, we suggest ongoing dialogue about how to best engage end-users.
Finally, failing to engage end-users throughout the process may lead some academics to be less open to participation.
The Extranet was built quickly to meet immediate local needs during the SARS emergency without taking time to fully engage end-users in design.
Self-administered surveys are an essential methodological tool for health services and knowledge translation research, and engaging end-users of the research is critical.
In light of this, future impact assessment processes should routinely engage end-users of research in interviews and assessment processes, but also include independent documentary verification, thus addressing methodological limitations of previous research.
The findings highlight the importance of population monitoring programs being conducted by independent credible agencies, researchers engaging end-users from the inception of survey programs and utilizing existing policy networks and structures, and using a range of strategies to disseminate the findings that go beyond traditional peer review publications.
It was common for researchers to describe making multiple attempts to engage with end users and decision-makers, and to seek alternative avenues of engagement if they were not initially successful.
Most importantly, I and my colleagues, inside and outside government, will continue to listen and engage with end users – with the people it is our duty and privilege to help.
